Key Realty Privacy Policy

Last Updated: October 25, 2023 | Reviewed: June 3, 2025

At Key Realty, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. Please take the time to read this policy carefully to understand our practices.

1. Information We Collect

We collect and process various types of personal information to provide you with our real estate services. The information we collect may include:

1.1 Information You Provide

  • Contact information (name, email address, phone number, mailing address)
  • Property preferences and requirements
  • Financial information (for financing or rental applications)
  • Employment information (for rental applications)
  • Feedback and communication with us

1.2 Automatically Collected Information

  • IP address and device information when you visit our website
  • Browser type, operating system, and browsing behavior
  • Location data (if enabled)
  • Cookies and tracking technologies to improve your browsing experience

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to personalize your experience, analyze website usage, and deliver targeted ads. You can manage cookie preferences through your browser settings. Some tracking is performed by third-party tools such as Google Analytics or Salesforce Marketing Cloud (Pardot).

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing Real Estate Services

  • Matching your preferences with available listings
  • Facilitating real estate transactions
  • Coordinating showings, applications, and closings

2.2 Communication

  • Sending newsletters, updates, and promotional materials
  • Responding to your inquiries or support requests
  • By submitting your contact information, you consent to receive marketing communications from Key Realty, which may be personalized based on your interactions with our emails or website. You may opt out at any time.

2.3 Improving Our Services

  • Analyzing site and service usage to improve experience
  • Customizing content based on preferences and behavior

2.4 Legal Compliance

  • Complying with legal obligations and regulatory requirements

3. Information Sharing

We do not sell your personal information.

SMS/Mobile Information Sharing

We do not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes.

All categories of data sharing described in this Privacy Policy exclude mobile opt-in data and text messaging consent. Mobile opt-in data and SMS consent will not be shared with any third parties, except as necessary to provide SMS messaging services on behalf of Key Realty, comply with applicable law, or protect the rights, safety, and security of Key Realty, our users, or others.

We may share it with trusted parties under the following circumstances:

3.1 Service Providers

We work with third-party vendors for services like website hosting, email marketing, analytics, and customer support.

3.2 Business Partners

We may share relevant information with mortgage brokers, home inspectors, insurance providers, or affiliated services as part of your real estate transaction.

3.3 Legal Obligations

We may disclose information to comply with applicable laws, respond to legal processes, or protect rights, safety, or property.

3.4 Business Transfers

If Key Realty is involved in a merger, acquisition, or sale, your information may be transferred as part of that process.

4. Your Choices

You have rights and options regarding your personal data:

4.1 Access

You may request access to the personal information we maintain about you.

4.2 Correction

You may request corrections to inaccurate or incomplete information.

4.3 Deletion

You may request deletion of your personal information under certain circumstances.

4.4 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Data Security

We implement reasonable and appropriate security measures to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure.

7. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If we learn that a minor has provided personal data, we will delete it promptly.

8. Third-Party Services

Our website may contain links to third-party websites or tools (e.g., IDX listings, mortgage calculators). These services are not operated by Key Realty and have their own privacy policies. We encourage you to review them before submitting any information.

9. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the U.S. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The date at the top reflects the most recent review. We encourage you to review it from time to time to stay informed.

11. SMS Terms of Service

By providing your mobile number and opting in to receive text messages from Key Realty, you agree to receive SMS messages from Key Realty.

SMS messages may include real estate service communications, appointment reminders, showing updates, transaction updates, account notifications, agent onboarding or support updates, recruiting communications, customer service messages, important business notifications, and promotional or marketing communications when applicable.

Mobile phone numbers, SMS opt-in data, and SMS consent are not sold, rented, traded, or shared with third parties or affiliates for their marketing or promotional purposes.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at support@keyrealtyagent.com or 877-539-7589.

For more information, please review this Privacy Policy and our SMS Terms of Service.

12. Contact Us

If you have any questions or concerns regarding this policy or your personal information, please contact us:

📍 Address: 6800 W Central Ave, Suite B, Toledo, OH 43617

📧 Email: support@keyrealtyagent.com

📞 Phone: 877-539-7589